Privacy Policy

Last updated: April 15, 2026

This Privacy Policy describes how Eisphora ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

We collect the following categories of information:

Data	Purpose	Storage
Email address	Account identification, license delivery, and support communication	Our servers
Machine ID (hashed)	License binding and activation verification	Our servers
License key	Subscription validation and access control	Our servers
Payment information	Subscription billing and invoicing	Stripe (third-party processor)

We do not collect your name, physical address, phone number, trading data, financial account information, or any data from the MotiveWave platform.

2. How We Collect Information

At purchase: Your email address and payment details are collected when you subscribe through our checkout process powered by Stripe.
At activation: When you activate your license key within MotiveWave, a one-way hash of your machine identifier is transmitted to our licensing server. The raw machine ID is never stored; only the hash is retained.
Through support: If you contact us via Discord, Telegram, or email, we may collect additional information you voluntarily provide to resolve your inquiry.

3. How We Use Your Information

We use the collected information strictly for the following purposes:

Delivering and activating your license key.
Verifying that your license is used on the authorized machine.
Processing subscription payments and managing billing.
Sending transactional emails related to your subscription (payment confirmations, license delivery, renewal reminders).
Providing technical support when you contact us.
Communicating important product updates or changes to our Terms of Service.

We do not send marketing emails, newsletters, or promotional content unless you explicitly opt in. We do not sell, rent, or trade your personal information to any third parties.

4. Third-Party Services

We use the following third-party services:

Stripe: Handles all payment processing. Your payment card details are collected and stored exclusively by Stripe and are never accessible to us. Stripe's privacy policy applies to the payment data they process. See stripe.com/privacy.
Discord and Telegram: Used for community support. Any data you share on these platforms is subject to their respective privacy policies.

We do not use analytics trackers, advertising pixels, or any third-party data-sharing services on our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Machine IDs are stored as one-way hashes, making it impossible to reverse them into the original identifiers.
All data transmissions between the plugin and our servers use encrypted connections (HTTPS/TLS).
Payment data is handled entirely by Stripe, which is PCI DSS Level 1 certified.
Access to our systems is restricted to authorized personnel only.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your data for as long as your subscription is active and for a reasonable period afterward to fulfill legal and accounting obligations. Specifically:

Account data (email, license key, machine ID hash): Retained for the duration of your subscription plus 12 months after cancellation.
Payment records: Retained by Stripe according to their data retention policy and applicable financial regulations.
Support correspondence: Retained for as long as necessary to resolve your inquiry and for reference in case of follow-up.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Data portability: Request your data in a structured, machine-readable format.
Objection: Object to certain types of processing of your personal data.

To exercise any of these rights, contact us at support@eisphora.com. We will respond to your request within 30 days.

8. Cookies

Our website uses only essential, functional cookies (such as language preference storage via localStorage). We do not use tracking cookies, advertising cookies, or any third-party cookie-based analytics. No cookie consent banner is required because we do not track you.

9. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of the Service after changes constitutes your acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at: